1. Age Requirement
To shop or use any services on this website, you must be 18 years of age or older. By registering or placing an order, you confirm that you meet this requirement.
2. Payment Methods
We accept the following payment methods:
- PayPal
- Credit cards: Visa, Mastercard and American Express
3. Returns and Refunds
1. Return Requests
Unconditional returns: The customer covers the cost of return shipping and the request must be made within seven days of receipt.
Product issues (defective, damaged or not as described): mumulm covers the cost of return shipping; the request must be made within 30 days of receipt.
2. Return Conditions
Items must be returned in their original packaging and must not affect the resale value.
Sale items cannot be returned or exchanged.
3. Non-Receipt or Special Situations
If you have not received your order, please contact us within 24 hours of the delivery confirmation email, providing proof of this. We will then arrange a replacement or refund.
Refused deliveries: Refunds will be processed once the returned item has been received, but please note that original shipping fees are non-refundable.
Unauthorised returns: mumulm may refuse the package and the customer will bear any resulting costs.
Fraud prevention: We reserve the right to refuse returns in cases of excessive wear and tear, misuse or policy violations.
4. International Shipping and Restrictions
We offer international shipping. Delivery may be restricted in certain regions. Customers are responsible for customs duties, import taxes and other fees unless otherwise stated at the checkout.
5. SMS Notifications
You may receive SMS updates about your order or marketing messages. Every text message includes an unsubscribe option.
6. Privacy Policy
We respect your privacy. Any personal information collected through mumulm is handled in accordance with our Privacy Policy. This includes order processing, customer service, marketing and analytics.
7. Ethical Sourcing & Human Rights
mumulm is committed to ethical and responsible sourcing. We work to prevent forced labour, child labour and unsafe working conditions in our supply chain.
Our commitment aligns with international laws and regulations, including:
- California Transparency in Supply Chains Act
- UK Modern Slavery Act 2015
- Canada's Fighting Against Forced Labour and Child Labour in Supply Chains Act
We collaborate with suppliers, governments, non-governmental organisations (NGOs) and industry partners to continuously improve labour standards and protect human rights. We uphold these principles in every aspect of our operations, regardless of location or partner.
8. Entire Agreement
These Terms & Conditions, together with the Privacy Policy, constitute the entire agreement between you and mumulm. Use of our services indicates that you have read, understood and agreed to all terms.
9. Contact
For questions about orders, returns or privacy:
Email: [email protected]
Response time: 1–2 business days (up to 48 hours).
SHANDI CLOTHING INC
2680 S WHITE RD STE 153 SAN JOSE, CA 95148
10. Governing Law
This section and all related disclaimers shall be interpreted and enforced in accordance with the laws of the United States, as applicable, together with all other relevant local laws. This includes, without limitation, the laws of our registered business jurisdictions (CA), the jurisdictions in which our business activities are conducted, and any legal, regulatory, or compliance obligations arising from the jurisdictions of our partners, acquirers, or third-party service providers.
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