1. Order Processing

Once your payment has been confirmed, we will begin preparing your order immediately. Most orders are shipped within 24 business hours of payment confirmation. Please note that during peak periods, public holidays or in the event of unexpected delays, processing times may be slightly longer, but we always work hard to dispatch your order as quickly as possible.

2. Shipping & Delivery Time

After your order has been dispatched, please allow 7–20 business days for delivery. Delivery times may vary depending on your location, local courier services, customs procedures or unforeseen events beyond our control.

Please note that this is the shipping timeframe after dispatch, not from the moment you place your order.

3. Shipping Fees

Shipping costs are automatically calculated and displayed at checkout. The total will depend on your destination. Please note that original shipping fees are non-refundable in the event of returns.

4. Customs, Duties & Taxes

For international orders, customs duties, import taxes and other fees may apply. These are determined by local authorities and are the responsibility of the customer, unless otherwise noted at checkout.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information. Tracking availability depends on your shipping location and courier service.

6. Delivery Issues

If your order does not arrive within the estimated timeframe, please contact us as soon as possible at [email protected]. We will help you track your order, investigate any delays and arrange a solution.

If a package is marked as 'delivered' but you have not received it, please notify us within 24 hours of the delivery confirmation so that we can resolve the issue promptly.

Customers may be responsible for additional shipping costs in cases of lost shipments due to an incorrect address or customs issues.

7. Safety & Handling

We take great care to package your items securely and prevent damage during shipping. However, once the package leaves our facility, it is the responsibility of the courier to ensure it reaches you safely.